Refund policy

1. Overview

At Fragrance Vault, we want you to love your fragrance samples. If for any reason you’re not satisfied, please read our policy below for returns and refunds.

2. Eligibility for Returns

    •    Only items purchased directly from Fragrance Vault are eligible for returns.

    •    Products must be unused, unopened, and in their original packaging.

    •    Returns must be requested within 14 days of receiving your order.

3. Non-Returnable Items

    •    Opened or partially used products

    •    Gift cards

    •    Any items not purchased directly from our website

4. How to Request a Return

    •    Contact us at [your email/contact] within 14 days of delivery.

    •    Provide your order number and reason for return.

    •    We will provide instructions and a return address.

5. Refunds

    •    Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

    •    Approved refunds will be processed back to your original payment method within 7 business days.

    •    Shipping costs are non-refundable, except in cases of damaged or incorrect items.

6. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of receiving your package. We will arrange a replacement or full refund at no extra cost.

7. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please request a return and place a new order for the desired product.

8. Contact

For any questions or assistance regarding returns and refunds, contact us at:

Email: [your email/contact]

Phone: [your phone number]